9ab Privacy Policy

1. Who We Are

This Privacy Policy is issued by 9ab ("9ab", "we", "us", "our"), the operator of the online betting and casino platform accessible at 9ab.club. 9ab serves Pakistani players ("you", "your", "the Player") and is the data controller responsible for the personal information processed in connection with your use of the 9ab Platform.

9ab is committed to handling your personal data with care, transparency and in compliance with applicable data protection standards. If you have any questions about this Policy or how your data is handled, please contact us at [email protected].

2. Personal Data We Collect

9ab collects the following categories of personal data in connection with the operation of the platform:

Registration and Identity Data:

• Full legal name as it appears on your CNIC;
• Date of birth;
• Pakistani mobile number (used as primary account identifier);
• Username chosen at registration;
• CNIC number and document images (collected during KYC verification);
• Selfie photograph (where liveness verification is requested).

Financial and Transaction Data:

• Deposit and withdrawal history, including amounts, dates and payment methods used;
• Mobile wallet identifiers (e.g. JazzCash account number, Easypaisa number) or bank account details where provided;
• USDT wallet addresses where used for deposits or withdrawals.

Activity and Usage Data:

• Betting history, casino game history, wagering amounts and outcomes;
• Login timestamps, session durations, device type and operating system;
• IP address and approximate geographic location (city/region level);
• Browser type and version.

Communications Data:

• Records of communications between you and 9ab customer support;
• Feedback and complaint submissions.

3. How We Collect Your Data

9ab collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or use any interactive feature of the platform;
• Automatically: Through cookies, server logs and similar tracking technologies as you navigate and use the 9ab Platform (see Section 7 – Cookies);
• From third parties: From KYC verification providers, payment processors, and fraud prevention services where necessary to verify your identity or protect the integrity of the platform.

4. How We Use Your Personal Data

9ab processes your personal data for the following purposes:

• Account management: Creating, maintaining and securing your 9ab account;
• Identity verification: Fulfilling KYC obligations before processing withdrawals and in response to compliance requirements;
• Payment processing: Facilitating PKR deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and USDT, and processing withdrawal requests to verified payment methods;
• Platform operation: Delivering the betting, casino, sports and fishing game services you have requested, including settlement of wagers, application of bonuses and management of your balance;
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, account takeover and other security threats;
• Responsible gaming: Monitoring account activity to identify potential problem gambling patterns and enforcing self-exclusion and limit settings;
• Legal compliance: Meeting applicable regulatory, anti-money laundering and data retention obligations;
• Customer support: Responding to your enquiries and resolving complaints;
• Platform improvement: Analysing aggregated and anonymised usage data to improve platform performance and user experience.

5. Legal Basis for Processing

9ab processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract with you — i.e., operating your account, processing bets, settling wagers and handling payments;
• Legal obligation: Processing required to comply with KYC, anti-money laundering and other regulatory requirements applicable to 9ab as a licensed gaming operator;
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring and platform analytics — where our legitimate interests are not overridden by your data protection rights;
• Consent: For optional marketing communications where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].

6. Data Sharing and Disclosure

9ab does not sell your personal data. We share personal data only in the following circumstances and only to the minimum extent necessary:

• Payment processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) receive the data necessary to process your deposit or withdrawal transaction;
• KYC and identity verification providers: Your identity documents are shared with regulated third-party KYC service providers for verification purposes only;
• Fraud and security providers: Device fingerprinting and fraud detection services may receive technical data (IP address, device identifiers) to assess account security;
• Regulatory and law enforcement authorities: Where 9ab is required by law, court order or regulatory directive to disclose personal data;
• Corporate transactions: In the event of a merger, acquisition or sale of the 9ab Platform, player data may be transferred to the successor entity subject to equivalent privacy protections.

All third parties with whom 9ab shares personal data are contractually required to maintain appropriate data security standards and to use the data only for the specified purpose.

7. Cookies and Tracking Technologies

9ab uses cookies and similar tracking technologies on the 9ab Platform to:

• Maintain your login session and remember account preferences;
• Detect and prevent fraudulent or abusive behaviour;
• Analyse platform usage patterns in aggregate to improve performance;
• Deliver relevant promotional content to registered players based on platform activity.

9ab uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled without impairing core functionality (e.g. maintaining your logged-in session);
• Functional cookies: Store your preferences such as language settings and display options;
• Analytics cookies: Collect anonymised data about how players use the platform to help 9ab improve the user experience;
• Security cookies: Support fraud detection and account protection measures.

You may configure your browser to block or delete cookies; however, doing so may impair your ability to use certain features of the 9ab Platform, including maintaining an active login session.

8. Data Retention

9ab retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:

• Account registration and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with anti-money laundering record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years;
• Anonymised analytics data may be retained indefinitely.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.

9. Data Security

9ab implements the following technical and organisational measures to protect your personal data:

• SSL/TLS encryption for all data in transit between your device and 9ab servers;
• Encryption of sensitive data fields (including passwords stored as salted hashes) in the 9ab database;
• Access controls ensuring that personal data is accessible only to staff with a demonstrated business need;
• Regular security assessments and penetration testing of the 9ab Platform;
• Incident response procedures for the detection, containment and notification of data security incidents.

Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords for their 9ab account and to enable two-step verification via Account Settings.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 9ab holds about you:

• Right of access: Request a copy of the personal data 9ab holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations;
• Right to restriction: Request that 9ab restricts processing of your data in certain circumstances;
• Right to object: Object to processing based on legitimate interests, including direct marketing;
• Right to data portability: Request your personal data in a structured, machine-readable format.

To exercise any of these rights, submit a written request to [email protected]. 9ab will respond within 30 days of receiving a valid request. Identity verification may be required before processing data rights requests.

11. Children and Minors

The 9ab Platform is strictly intended for individuals who are 18 years of age or older. 9ab does not knowingly collect personal data from persons under 18. If 9ab becomes aware that a minor has registered an account or provided personal data, the account will be immediately closed and all associated personal data will be securely deleted. If you believe a minor has registered on 9ab, please notify us immediately at [email protected].

12. Responsible Gaming and Data Use

9ab uses account activity data, including betting patterns, deposit frequency and session lengths, as part of its responsible gaming monitoring programme. This processing is carried out in your interest and in fulfilment of 9ab's responsible gaming obligations. Where patterns suggest a player may be experiencing gambling-related harm, 9ab may contact the player with information about responsible gaming tools and support resources, or may impose temporary restrictions pending a responsible gaming review.

Self-exclusion data — including the identity of self-excluded players and the duration of exclusions — is retained for the lifetime of the exclusion and for a compliance record period thereafter. This data is used solely to enforce the exclusion and prevent re-registration during the exclusion period.

13. Changes to This Privacy Policy

9ab reserves the right to update this Privacy Policy at any time. Material changes — those that significantly affect how your personal data is processed — will be communicated to registered players via SMS to your registered mobile number or by a prominent notice on the 9ab Platform, at least 14 days before the changes take effect. Continued use of the 9ab Platform following the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. We encourage players to review this page periodically.

14. Contact and Complaints

For all privacy-related enquiries, data rights requests or complaints regarding 9ab's handling of your personal data, please contact:

9ab Data Privacy Team
Email: [email protected]

If you are not satisfied with 9ab's response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.